Guest information

Illustration of boat at Southwold, Suffolk

When you book a holiday with Durrants Holiday Cottages we can't promise you sunshine but we can give you our assurance we will make staying with us enjoyable. Below is some useful information but if you think we've missed anything please do get in touch on 01502 723292.


Our website has been designed to be simple and clear whilst providing you with all the information you need to know to find your ideal holiday home on the Suffolk coast. At the top of each listing you’ll find the key features of the property detailed as logos, allowing you to quickly determine if it's the right property for your needs.


Key Features

number of bathrooms

Number of bath or shower rooms

Babies welcome
Babies Welcome


dogs welcome
Dog(s) welcome

Your dog is welcome in a number of our properties, wherever you see this symbol. A price of £25 per dog per week applies, payable at the time of booking. Restrictions apply to dogs on Southwold beach from 1st April to 30th September, so please do check signs for details. Alternative places to walk your pet are The Common, The Harbour and the Smere at Reydon.

Please note, where dogs are permitted they must not be left unattended in the holiday home at any time or allowed on the furniture, beds or the first floor of the property.

children welcome
 Children Welcome


See the ‘Need to Know’  section for properties that only suitable to certain ages of children.

changeover day
Changeover day

The day bookings start/finish on

beach nearby
Beach nearby

Within a 10 minute walk

Wi-fi available
Wi-Fi available

Please note that where Wi-Fi is an advertised facility we cannot guarantee the speed of the broadband at any individual property should this be provided. Wi-fi is free of charge but limited use. If Wi-fi is not specified in a property description, this is not provided in the property. N.B Internet and also phone reception can sometimes be poor dependant on the phone network and the connection provided cannot be solely relied on for business.

Pub nearby
 Pub nearby

Within a 10 minute walk



Garden or courtyard
Garden or courtyard
Towels provided
Towels Provided

Properties that supply towels will have this logo and will include bath and hand towels. Where towels are not supplied, best to bring your own from home. Please bring your own beach towels.

Linen provided
Linen Provided

Bed linen is provided at the majority of our properties free of charge, this logo will be highlighted on the individual property page. Where linen is not supplied, you can bring your own for some home comfort or use the recommended local supplier listed.

Beach hut
Beach hut

For the period of hire is included free of charge.

Beach Huts are available from 10.00am on the day of hire.

Short breaks
Short breaks

2,3, or 4 night breaks available at short notice

Ground floor accommodation
Ground Floor Accommodation

Accommodation located on the ground floor only.

Security required
Security deposit

Under Security deposit can you please add the following after It will be refunded to you within ten working days after your stay. Providing there are no breakages, damage or additional cleaning required.


At the bottom of each listing you will find a section called ‘Need to know’ where you will find property specific information.

Charter Fair

The Charter Fair takes place on South Green every May half-term. Some of our holiday cottages are very near to the location of the fair so these have been identified for your information.

Illustration of bucket and spade in Southwold, Suffolk

Cots and High Chairs

When travelling with a young family, we understand just how much stuff children need. You’ll feel like you’re packing up your entire home and the kitchen sink too! Properties that provide cot beds and high chairs will have these facilities listed under ‘Need to know’.


ground floor accommodationWe want to make your stay at a Durrants’ holiday cottage as comfortable as possible, so if you are looking for a property all on one level, this will be detailed in the ‘Need to know’ section. Due to the quirky nature of some of our older properties, such as steep stairs or narrow corridors, we cannot guarantee that a property is completely suitable for those with disabilities. We would encourage you to give us a call so our knowledgeable team can advise on which properties best suit your accessibility needs.

Your Arrival

We look forward to welcoming you upon your arrival in Southwold. Keys can be collected from our office between 3pm and 4.30pm on the day of hire. If your property has a keybox fitted, one of the team will give you a call a few days before your arrival date to give you the key code. Beach Hut keys are available from 10am on the day of arrival

Late Arrivals

If you think you’re going to arrive in Southwold after 4.30pm, we can make arrangements for your keys to be collected at an alternative location. Give us a call to advise if you’re going to be late.

Your Departure

We’ll be sad to see you going home but we know you will have had a wonderful time with us. Keys need to be returned to the key box provided or our office by 10am on the day of departure. Please leave the property and its contents in a clean and tidy condition, with all the doors and windows securely locked. Please return the beach hut keys to us no later than 7pm on the last full day of hire.

Durrants Holiday Cottages in Southwold