Conditions of Booking

Durrants Holiday Cottages act only as booking agents on behalf of the owner and any contract entered into is one between the hirer and the owner of the property.  Durrants Holiday Cottages cannot be held responsible for the actions of either party or any consequence resulting there from.

Any contract to hire a holiday home as listed in the brochure and current supplements incorporates conditions 1 - 26 below.

1. Number of Persons

The maximum number of persons allowed in each holiday home is shown in the individual holiday home description.  Additional persons (except babies in cots where applicable) cannot be accommodated.

2. Minors

Bookings from persons aged under 18 years cannot be accepted.  All bookings must include at least one adult occupying the property. 

3. Pets

A dog is allowed only where indicated in the individual holiday home particulars.  There is a charge of £25 per dog per week and is payable with your initial deposit.  When you make your booking you must inform Durrants Holiday Cottages that you are bringing a dog.  We regret, no cats and no dogs under 1 year old (i.e. puppies) allowed in any property.  Where dogs are permitted they must not be left unattended in the holiday home at any time or allowed on the furniture, beds or the first floor of the property, otherwise this may result in a cleaning charge after your departure.  The garden should be kept clean and any fouling removed prior to departure.

4. Beach Hut Hire

Keys for beach huts can be collected from and returned to the Durrants office.  Daily beach hut hire is from 10am to 8pm.  Part week or weekly beach hut hire is from 10am on the first day of hire to 8pm on the last day of hire.  Part week and day beach hut hire can be booked to take place during off peak periods, 14 days prior to the start of hire.  Please ensure the beach hut is left in a clean and tidy condition, with floors swept and all crockery and cutlery used washed up and ready for use.

5. Deposits

A deposit of 25% of the total rent is due at the time of booking.  If you holiday starts in less than 10 weeks’ time, full payment is due at the time of booking.  Deposits will be held in the George Durrant & Sons Ltd Southwold clients’ account at Barclays Bank Norfolk Business and Agricultural Banking Centre in Norwich.  Deposits are non-refundable.

6. Payment of Balance

Your acceptance of our terms and conditions to hire holiday accommodation makes you responsible for the full hire charge applicable to the booking.  Once you have paid your 25% deposit the remaining balance of your holiday must be paid no later than 8 weeks before the start date of the holiday.

7. Booking fee

A booking fee of £25 for all holiday cottage bookings and £10 for all beach hut bookings or any hire period is payable at the time of booking and non-refundable upon cancellation by the hirer.

8. Methods of Payment

Payment can be made using our online booking system or over the phone with a debit or credit card, or by cheque in the post made payable to George Durrant & Sons Ltd. Should you wish to make a last minute booking we will be happy to accept a same day bank transfer or debit card payment.

9. Security Deposit

A security deposit is required when booking certain properties where indicated on the individual holiday home particulars.  It is payable 4 weeks prior to arrival and will be refunded approximately 10 working days after your stay.  The security deposit is held by Durrants until a satisfactory inspection of the property by the owner or housekeeper following your stay.  Once we have received confirmation that there have been no breakages or damage, this will be returned to you by the same payment method you used to pay.  If you have paid by card and the card has expired we will contact you to request bank details so we can refund by BACS payment. 

10. Breakages/Damages

Please contact Durrants Holiday Cottages to report any damage or breakages which may occur during your holiday.  We reserve the right to make a charge on behalf of any owner who needs to claim for damages that may be incurred by the hirers in occupation during their holiday.  This includes damage/staining to linen or towels and missing items.

11. Cancellation

If you cancel your booking, you will remain responsible for the payment of the balance of your booking.  Cancellations must be made to Durrants Holiday Cottages in writing.  We will endeavour to re-let your holiday booking as soon as the balance rent has been paid.  If we are successful in re-letting the property on your behalf there will be a charge of £45 for this service.

12. Cancellation Insurance

Any holiday contract entered into is legally binding and as such full rent is due to the owner in the event of your cancellation.  Durrants Holiday Cottages do not sell cancellation insurance but you may have cover through bank accounts, credit cards or membership subscriptions. Cancellation insurance can be purchased online through a number of providers, but ensure whatever you choose is suitable. 

13. Owner Cancellation

If the holiday home owner is prevented by circumstances beyond their control from making the holiday home available and cannot provide a suitable alternative, all monies paid by you will be refunded. 

14. Arrival

Unless otherwise stated, all holiday home bookings commence at 3pm and entry cannot be given before this time.  Whilst every effort will be made to have your keys available for collection from 3pm, due to unforeseen circumstances we may have had to arrange for essential maintenance to be carried out prior to making the keys available to you.  We sincerely hope this does not happen when you visit us and will do everything we can to avoid it.  For beach hut bookings keys may be collected at 10am.

15. Departure

Holiday home keys must be returned to the key box provided or our office by 10am on the final day of hire.  The holiday home must be left in a clean and tidy condition, with all the doors and windows securely locked.  Please remove all bed linen prior to departure for laundering. A charge will be made for any property vacated later than 10am or a property that has not been left in a clean and tidy condition.  For beach hut departures please return the keys to us no later than 8pm on the last day of hire.

16. Holidays of Duration of More Than 10 Days

Where linen is included, for holidays of more than ten days duration bed linen/towels will be changed weekly.

17. Descriptions

Whilst Durrants Holiday Cottages representatives have inspected the holiday homes and checked with the owner the description in their brochure, they cannot accept responsibility for any changes of which they have not been notified.  All information is printed and given in good faith, but no warranties are given by Durrants Holiday Cottages as agents or otherwise regarding information provided, either written or orally.

18. Disclaimer

The holiday home owner and Durrants Holiday Cottages accept no liability for loss, damage, injury or accident which the hirer or any of their party may incur or experience, including any accident or injury which may occur whilst using any baby/toddler equipment.  Neither Durrants Holiday Cottages nor the holiday home owner can accept liability for any disruption or inconvenience which might affect your holiday where such failure is not reasonably the fault of either Durrants Holiday Cottages or the owner.

19. Security Deposit

A security deposit is payable at the time of the balance of the holiday and is held by Durrants until a satisfactory inspection of the property by the owner or housekeeper following your stay. Once we have received confirmation that there have been no breakages or damage, this will be returned to you by the same payment method you used. 

20. Occupation

It is hereby agreed that the purpose of this letting is to confer on the hirers the right to occupy the house and premises for a holiday only during the term reserved and no other rights of occupation.

21. Appliances

TVs, wi-fi, washing machines, tumble dryers, fridge/freezers, dishwashers, showers, microwaves, toasters, CD and DVD players plus BBQs cannot be guaranteed in the event of a breakdown during your stay.  Everything will be done to repair or replace the item as soon as possible.

22. Security

Windows and doors must be kept securely closed and locked when the property is not being occupied.

23. Refunds

We regret no refunds can be made for a holiday which has been taken in full.

24. Wi-fi

Please note that where wi-fi is an advertised facility we cannot guarantee the speed of the broadband at any individual property. Wi-fi is free of charge but limited use. If wi-fi is not specified in a property description or icon, this is not provided at the property. Internet and phone reception can sometimes be poor (dependent upon the network) and the connection provided cannot be solely relied on
for business.

25. Allergies

We cannot guarantee that any of our properties are free of feathers or that a dog has not recently entered the property.

26. Lost Property

If personal belongings are left behind, a minimum charge of £10 will be made for collection, postage and packaging.  Any item not claimed within 2 weeks will be given to charity.