Published: 16th March 2020
Updated: 27th March 2020
The Government has issued instructions that everyone in the UK should stay at home and a holiday cottage break does not constitute as essential travel. Therefore you will not be able to continue with your holiday for the next few weeks. As a result, we can no longer accept any new holiday bookings with an arrival date prior to 4th June 2020.
If you have a booking with us prior to 4th June 2020, we will be contacting you soon so please check your emails regularly.
Our top priority is the safety and wellbeing of our staff, holidaymakers and homeowners. We must ensure we are adhering to Government guidelines and protecting everyone within our community.
We have put together a list of common questions and answers which we hope will help you with your queries and concerns. We will look to review this information regularly as new advice is released by the Government.
More information on Government guidance can be found here.
I am currently on holiday with you, what should I do?
You should have already been contacted by a member of our team. You should make arrangements to travel home immediately. If you need assistance please give us a call on 01502 723292.
I would like to speak to someone about my forthcoming holiday
Our friendly team are currently working remotely and are happy to help you with your query. Please note we are receiving lots of enquiries at this time, therefore if your holiday start date is after 4th June 2020 please could you send us an email on firstname.lastname@example.org where it will be dealt with as soon as possible.
I cannot get through to you when I try and call
In line with the Governments guidance, we have had to close our office and therefore have a few members of the team working remotely. During this time it would be easier for us if you could send us an email with your enquiry to email@example.com where it will be dealt with as soon as possible.
My holiday is due to start during the time the Government have issued the non-essential travel ban, what should I do?
We are currently contacting all guests who have a holiday which falls during this time. However if you haven't yet heard from us, please ensure you check your travel insurance as to whether you are covered for cancellations of this nature. Your contract of hire of your holiday cottage is between yourself and the cottage owner and the contract does not allow any refunds. We will however be happy to help speak to a cottage owner on your behalf should you wish to transfer your holiday dates to an alternative date in the year, or defer your holiday to next year. This is subject to consent from the cottage owner, who we have been keeping up to date with the Governments announcements.
Can we change our holiday to later in the year or to next year?
We are very happy to contact our holiday cottage owners on your behalf. Please note a transfer of holiday dates are subject to availability and at the discretion of the cottage owner. Please be aware a transfer of your holiday dates must be made to the same holiday cottage.